Terms of Service
Welcome to Toothpik! These Terms of Service govern your use of our dental comparison and booking platform. Please read these terms carefully before using our services.
Last updated: 11/11/2025Service Agreement
By using Toothpik, you agree to these terms and conditions. Our platform connects patients with dental practitioners across the UK, providing comparison services and appointment booking functionality.
Acceptance of Terms
By accessing or using Toothpik, you agree to:
- Be bound by these Terms of Service and all applicable laws
- Use our services only for lawful purposes
- Provide accurate and complete information
- Respect the rights of other users and dental practitioners
- Comply with all booking and payment terms
If you do not agree with any part of these terms, you must not use our services.
Service Description
Toothpik provides:
- Dental Practice Comparison: Compare services, prices, and reviews from dental practitioners
- Appointment Booking: Book dental appointments directly through our platform
- Practice Information: Access detailed information about dental practices and practitioners
- Patient Reviews: Read and write reviews about dental experiences
- Payment Processing: Secure payment processing for appointments and services
We act as an intermediary platform connecting patients with dental practitioners. We do not provide dental services directly.
User Responsibilities
As a user, you must:
- Provide accurate personal and contact information
- Maintain the confidentiality of your account credentials
- Use the platform only for legitimate dental care needs
- Respect appointment times and cancellation policies
- Provide honest and constructive reviews
- Comply with all applicable healthcare regulations
You must NOT:
- Use the platform for fraudulent or illegal activities
- Share false or misleading information
- Impersonate another person or entity
- Attempt to circumvent our security measures
- Use automated systems to access our services
- Post inappropriate or offensive content
Booking and Cancellation
Appointment Booking:
- All bookings are subject to availability and practitioner approval
- You must provide accurate contact information for confirmation
- Payment may be required at the time of booking
- Confirmation emails will be sent to your registered email address
Cancellation Policy:
- Cancellations must be made at least 24 hours in advance
- Late cancellations may incur charges as per practitioner policy
- No-shows may result in additional fees
- Refunds are subject to individual practitioner policies
Specific cancellation policies may vary by dental practice. Please review individual practice policies before booking.
Payment Terms
Payment Processing:
- We use secure third-party payment processors
- All payments are processed in British Pounds (GBP)
- Payment information is encrypted and securely stored
- We do not store complete credit card information
Fees and Charges:
- Platform fees may apply to certain transactions
- Service charges are clearly displayed before payment
- Additional fees may apply for premium services
- All prices include applicable taxes
Refunds:
- Refund policies vary by dental practice
- Platform fees are generally non-refundable
- Refunds will be processed within 5-10 business days
- Contact customer support for refund requests
Limitation of Liability
Important Disclaimers:
- Toothpik is a platform service, not a healthcare provider
- We do not guarantee the quality or outcome of dental services
- Users are responsible for verifying practitioner credentials
- We are not liable for practitioner actions or omissions
- Emergency dental situations should contact emergency services
Limitations:
- Our liability is limited to the amount paid for our services
- We are not liable for indirect or consequential damages
- We do not guarantee uninterrupted service availability
- Users assume all risks associated with dental treatment
Always consult with qualified dental professionals for medical advice. Our platform is for informational and booking purposes only.
Intellectual Property
Ownership:
- All content on Toothpik is protected by copyright and trademark laws
- Users retain ownership of their personal information and reviews
- Practitioner profiles and information remain their property
- Our platform design and functionality are proprietary
Usage Rights:
- Users may not copy, modify, or distribute our content
- Commercial use of our platform requires written permission
- User-generated content grants us limited usage rights
- We respect intellectual property rights of others
Termination
Account Termination:
- You may terminate your account at any time
- We may suspend or terminate accounts for violations
- Termination does not affect existing bookings or obligations
- Data retention policies apply after termination
Service Discontinuation:
- We reserve the right to modify or discontinue services
- Reasonable notice will be provided for major changes
- Existing bookings will be honored when possible
- Refunds may be provided for discontinued services
Contact Information
For questions about these Terms of Service, please contact us:
United Kingdom
We will respond to all inquiries within 48 hours during business days.
Quick Links
Key Points
Platform service only
24-hour cancellation policy
Secure payment processing
Limited liability
Terms Updates
Last updated: 11/11/2025
We may update these Terms of Service from time to time. Continued use of our services constitutes acceptance of updated terms.
Emergency Notice
For dental emergencies, call 999 or visit your nearest A&E department immediately.
Toothpik is not an emergency service. Do not use our platform for urgent dental care needs.
© 2025 toothpik. All rights reserved.
